Read the following passage and mark the letter A, B, C, or D on your answer sheet to indicate the correct answer to each of the questions.

From smartphones and tablets to apps and social media, society is ambushed from all sides with technology. Naturally, all generations embrace it differently, with younger “digital natives” generally being more connected, more switched-on and more tech literate than older age groups.

According to Pew Research, 92% of Millennials (born 1981–1996) own smartphones, compared with 85% of Gen Xers (born 1965–1980) and 67% of Baby Boomers (born 1946–1964). In terms of tech behavior, older generations tend to use their phones mostly for making calls, whereas for younger generations, a phone is their digital window to the world. Phones are used for social media, going online, texting, emailing, playing games, listening to music, and recording and watching videos.

The daily media consumption of different generations also vastly differs. Gen Z and Millennials favor streaming and online services, with 46% of teens saying they use Netflix compared to 31% of those aged over 16. Furthermore, 16-24s spend 30% of their downtime watching TV or video, compared to 40% of time spent on these activities by the average UK adult. Boomers spend a whopping 344 minutes a day watching regular TV, significantly more than any other age group.

Size also matters more depending on your decade of birth. Younger generations prefer smaller screens sizes, opting for a smartphone as their go-to tech, while Generation X and technology newbies - the Boomers, are going bigger, owning more desktops and tablets. Always in the front of the queue for the hottest tech, younger generations see technology as an integral part of their existence, and since few Millennials and Gen Z can remember a time without social media, they’re more fearless and carefree when it comes to technology. So much so, that a LivePerson report revealed 65% of Millennials and Gen Z interact more with each other online than they do in the real world.

Fundamentally, these behaviors and preferred technologies combine to create a technological generation gap, where employees, shaped by their personal experiences, demonstrate different levels of ability and willingness to adopt new tech. Constantly chasing the next update or device, switched on Millennials and Gen Z are quick to lap up the latest apps, games, and platforms, while Gen X and Boomers are generally slower to embrace technology - both at home and in the workplace.

(Source: https://info.templafy.com/)

The word “it” in paragraph 1 refers to _____.